# Messaging Service Degradation (APAC / EU)

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-03-12 16:32 UTC
- Web Portal
- apac, eu
- id: DWN-538f1013dc
- Official page: https://stspg.io/9r4vyj2z6qzh

## Updates from Sinch
### 2026-03-12 16:32 UTC: resolved
Dear Client,
We are writing to retroactively inform you of an incident affecting Sinch Engage messaging and social channel functionality across the APAC and EU regions.
Incident Start Time: 2026-03-12 14:55 UTC 
Incident End Time: 2026-03-12 16:00 UTC
Clients using the service on the affected regions may have experienced:
- Slow loading of the Social Channels page
- WhatsApp senders not appearing in the sender configuration
- Delays or intermittent issues with messaging services
Functionality has been restored and no further issues should be observed.
We appreciate your patience and apologize for any inconveniences experienced as a result of this issue.

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