# Customer Support - Ticketing System

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 55m
- started 2026-09-25 15:31 UTC
- Customer Support
- id: DWN-57f2d9b721
- Official page: https://stspg.io/3lgbrxyyzth4

## Updates from Sinch
### 2026-09-25 15:31 UTC: investigating
We are currently experiencing an issue with our ticketing system related to the following emails: 
 support@sinch.com 
 Impact: Customers may experience delayed responses from support. 
Incident Start Time : 2026-09-25 14:46 UTC
 As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

### 2026-09-25 16:26 UTC: resolved
This incident has been resolved.
Incident Start Time : 2026-09-25 14:46 UTC
Incident End Time : 2026-09-25 16:03 UTC

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