# Sinch Engage - Inbox Degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 45m
- started 2026-07-31 12:06 UTC
- Web Portal
- id: DWN-5d809bac00
- Official page: https://stspg.io/84vsxm9nn299

## Updates from Sinch
### 2026-07-31 12:06 UTC: investigating
We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound).
Our team is actively investigating the issue.

### 2026-07-31 12:51 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-07-31 10:36 UTC
Incident End Time: 2026-07-31 12:27 UTC

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