# Sinch Engage - Bulk Messaging -  Degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 30m
- started 2026-09-02 10:49 UTC
- Web Portal
- id: DWN-63785e3294
- Official page: https://stspg.io/flz641sg7s89

## Updates from Sinch
### 2026-09-02 10:49 UTC: investigating
We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers.
Impact: Customers may experience delayed messages via the bulk messaging service. 
Incident Start Time: 2026-09-02 09:45 UTC
We are actively investigating and will provide further updates as more information becomes available.

### 2026-09-02 11:41 UTC: investigating
We are continuing to investigate this issue and will provide further updates as more information becomes available.

### 2026-09-02 12:19 UTC: resolved
This incident has been resolved. 
Incident Start Time: 2026-09-02 09:45 UTC
Incident End Time: 2026-09-02 12:09 UTC

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