# Service Degredation - Lookup API

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 10m
- started 2026-10-26 02:21 UTC
- SMPP - US, ENUM US, HTTP - US +2
- us
- id: DWN-6456c60fe0
- Official page: https://stspg.io/9d04gx0h1k03

## Updates from Sinch
### 2026-10-26 02:22 UTC: investigating
Dear Client, 
We want to inform you that we are currently experiencing a service degradation affecting our Lookup APIs in the US Region.
Incident Start Time: 2026-10-26 00:30 UTC
Impact: Clients may experience delayed messages and lookup responses or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.

### 2026-10-26 02:32 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-10-26 00:30 UTC
Incident End Time: 2026-10-26 01:59 UTC

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