# Services \| Operator Services \| Potential delay in delivery of MO, MT and DLR \| TT#MNOC-64700

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1d
- started 2026-07-16 20:47 UTC
- SMS 365 Operator US
- us
- id: DWN-6b4850e136
- Official page: https://stspg.io/38x19mg7j1l0

## Updates from Sinch
### 2026-07-16 20:47 UTC: investigating
Ticket Number: MNOC-64700
Services: SMSx
Description: 
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform. 
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. 
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Impact:
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Incident Start Date & Time (GMT) : July 16, 19:05
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

### 2026-07-16 21:46 UTC: monitoring
The issue was identified and corrected, and services have normalized. Engineering is currently working on a permanent fix as we monitor for any further interruptions in the interim.

### 2026-07-17 03:10 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-07-17 21:23 UTC: resolved
Technical teams deployed a corrective fix and initial monitoring has yielded positive results. Sinch NOC will continue to monitor services for stability.

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