# Delivery Issue Brazil - SurfTelecom

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 12h 5m
- started 2026-10-23 04:16 UTC
- SMS - LATAM
- latam
- id: DWN-6e26fde133
- Official page: https://stspg.io/0nx47q6wygfq

## Updates from Sinch
### 2026-10-23 04:16 UTC: investigating
We are currently observing delivery issues in Brazil - SurfTelecom.
Incident Start Time: 2026-10-23 01:24 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-10-23 06:02 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-23 09:01 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-23 14:15 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-23 16:21 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-10-23 01:24 UTC
Incident End Time: 2026-10-23 13:36 UTC

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