# US1 - Site Degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 36m
- started 2026-09-09 04:47 UTC
- SMPP - US, Redhot XML (mBlox), SMPP - CA +5
- us
- id: DWN-7016cec2c4
- Official page: https://stspg.io/vd9r6hzb74kn

## Updates from Sinch
### 2026-09-09 04:47 UTC: investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 site.
To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue.
Affected Site: US1
Recommended Redundant Site: US7
Incident Start Time: 2026-09-09 04:13 UTC
Our engineers are currently investigating and additional information will follow as it becomes available.

### 2026-09-09 06:36 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-09-09 07:22 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-09-09 04:13 UTC
Incident End Time: 2026-09-09 07:14 UTC

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