# Degradation - EU3 Endpoint

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 34m
- started 2026-04-22 22:30 UTC
- SMPP - EU, ENUM EU, HTTP EU +1
- eu
- id: DWN-72c313fa34
- Official page: https://stspg.io/4tn20t5s17jf

## Updates from Sinch
### 2026-04-22 22:30 UTC: investigating
We are currently experiencing a performance degradation issues on our EU3 endpoint. 
To minimize impact, clients are advised to temporarily connect to the designated redundant EU1 endpoint for the duration of this issue.
Clients can connect to our EU1 SMSC with the below FQDNs. 
Alternative Endpoints: 
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com
Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact support@sinch.com.

### 2026-04-22 23:00 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-23 01:04 UTC: resolved
This incident has been resolved.
Incident Start Time: 22-04-2026 20:12 UTC
Incident End Time: 22-04-2026 22:30 UTC

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