# Delivery Issue Canada - ICE Wireles

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 12d 22h
- started 2026-08-20 05:28 UTC
- SMS - CA - ShortCode
- ca
- id: DWN-7b9a910a54
- Official page: https://stspg.io/qgjl3tfx1tjj

## Updates from Sinch
### 2026-08-20 05:28 UTC: investigating
We are currently observing delivery issues in Canada - ICE Wireless. 
 Incident Start Time: 2026-08-20 02:44 UTC
 Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts 
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-08-20 06:50 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-20 08:31 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-20 11:57 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-20 20:05 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-21 07:48 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-22 08:05 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-23 09:12 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-24 11:21 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-25 12:11 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-25 20:22 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-26 20:25 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-27 20:28 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-28 20:32 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-29 21:05 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-30 22:08 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-31 23:05 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-01 08:43 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-02 03:56 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-08-20 02:44 UTC
Incident End Time: 2026-09-01 07:47 UTC

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