# Customer Support - Ticketing System

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 7m
- started 2026-04-21 15:11 UTC
- Customer Support
- id: DWN-81ef6e583e
- Official page: https://stspg.io/p688c4j6vzcw

## Updates from Sinch
### 2026-04-21 15:11 UTC: investigating
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

### 2026-04-21 17:19 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-04-21 14:39 UTC
Incident End Time: 2026-04-21 15:29 UTC

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