# Service Degradation - Customer Dashboard - Message Search

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 38m
- started 2026-03-13 12:30 UTC
- SMS Administration
- id: DWN-894669f31e
- Official page: https://stspg.io/s5xw0k1cc8rb

## Updates from Sinch
### 2026-03-13 12:30 UTC: investigating
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Customer may experience missing recent data when performing searches with the Message Search tool on dashboard.sinch.com
Our engineering team is working to restore full functionality as soon as possible.
Incident Start Time: 2026-03-13 10:50 UTC
For any inquiries, please contact support@sinch.com.

### 2026-03-13 14:08 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-03-13 10:50 UTC
Incident End Time: 2026-03-13 14:00 UTC

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