# Delivery Issue Colombia - Claro

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 54m
- started 2026-05-16 14:38 UTC
- SMS - LATAM
- latam
- id: DWN-93b71f159b
- Official page: https://stspg.io/2kc0tbq9l5fh

## Updates from Sinch
### 2026-05-16 14:38 UTC: investigating
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2026-05-16 13:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.

### 2026-05-16 15:40 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-16 17:32 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-05-16 13:00 UTC
Incident End Time: 2026-05-16 16:24 UTC

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