# Service Degradation - Customer Dashboard

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 12h 19m
- started 2026-08-26 22:47 UTC
- Analytics
- us
- id: DWN-9a84e193bd
- Official page: https://stspg.io/bl5lg0b294nl

## Updates from Sinch
### 2026-08-26 22:47 UTC: investigating
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Analytics is currently degraded in the US region.
Our engineering team is working to restore full functionality as soon as possible.
For any inquiries, please contact support@sinch.com.

### 2026-08-27 00:12 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-27 03:04 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-27 07:05 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-27 11:05 UTC: resolved
This incident has been resolved.
Incident start time: 2026-08-26 20:32 UTC
Incident end time: 2026-08-27 05:09 UTC

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