# Service Degradation - REST API - US

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 17h 51m
- started 2026-08-16 20:43 UTC
- REST - US
- us
- id: DWN-a6f4466c9c
- Official page: https://stspg.io/h13713dnrm0h

## Updates from Sinch
### 2026-08-16 20:43 UTC: investigating
We are currently experiencing a service degradation affecting REST API in the US region.
Incident Start Time: 2026-08-16 17:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.

### 2026-08-16 23:11 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-17 02:03 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-17 06:17 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-17 07:39 UTC: monitoring
We are no longer observing any further issues affecting this service.
Our teams continue to closely monitor the service while the investigation is ongoing.

### 2026-08-17 14:34 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-08-16 17:58 UTC
Incident End Time: 2026-08-17 02:45 UTC

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