# Services \| Operator Services \| Potential delay in delivery of MO, MT and DLR \| TT#MNOC-65291 (MNOC-65292)

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1d 4h
- started 2026-09-17 11:46 UTC
- MM4 (MMS 365), SMS 365 Operator US
- us
- id: DWN-b86078fe6b
- Official page: https://stspg.io/42z2dxygzwrs

## Updates from Sinch
### 2026-09-17 11:46 UTC: identified
Ticket Number: MNOC-65291
Services: SMSx, MM4
Description: 
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx/MM4 
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. 
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Impact:
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access: (remove if not applicable)
Report Manager Statistics : (remove if not applicable)
Incident Start Date & Time (GMT) : September 17, 06:45 UTC
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

### 2026-09-17 13:00 UTC: identified
A network issue was identified which could result in certain customers observing a potential delay in delivery. Technical resources are engaged and actively working on repair of the issue. Updates will continue to be provided.

### 2026-09-17 13:24 UTC: monitoring
A fix has been implemented. Queues are depleting and delays should be mitigated. Technical teams are monitoring for service stability.

### 2026-09-18 15:54 UTC: resolved
Issue has remained stable. Resolving incident.

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