# Service Degradation - AU1 Site - Retroactive

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-13 13:50 UTC
- id: DWN-b9c66a050b
- Official page: https://stspg.io/xcf2qyrdrl6t

## Updates from Sinch
### 2026-08-13 10:14 UTC: resolved
Dear client,
We are writing to retroactively inform you that we experienced a temporary degradation on our AU1 Site.
Incident Start Time: 2026-08-13 12:14 UTC
Incident End Time: 2026-08-13 12:50 UTC

Customers may have experienced short term connectivity issues, Missing/Delayed MTs/MOs during the incident period.
If you have any questions, please contact support@sinch.com.

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