# Delivery Issue Brazil - Claro

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 11h 41m
- started 2026-04-01 14:35 UTC
- SMS - LATAM
- latam
- id: DWN-c20e0246da
- Official page: https://stspg.io/m9g43prj5q6p

## Updates from Sinch
### 2026-04-01 14:35 UTC: investigating
We are currently observing delivery issues in Delivery Issue Brazil - Claro
Incident Start Time: 2026-04-01 13:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-04-01 16:09 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-01 19:11 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-02 02:16 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-04-01 13:30 UTC
Incident End Time: 2026-04-02 01:55 UTC

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