# Service Disruption - Sinch Engage - Social Campaigns Creation Failure

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 7h 53m
- started 2026-04-17 09:30 UTC
- Web Portal
- id: DWN-c546b03253
- Official page: https://stspg.io/n0ph7cn0kc5y

## Updates from Sinch
### 2026-04-17 09:30 UTC: investigating
We are currently investigating an issue affecting Sinch Engage Social Campaigns where users may be unable to create new campaigns from the Social Messaging - All Campaigns section.
Impact: Clicking the Create button may result in no action, and campaign creation is currently impacted.
We will provide further updates as more information becomes available.

### 2026-04-17 11:08 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-17 12:06 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-17 17:22 UTC: resolved
This incident has been resolved. 
Incident Start Time: 2026-04-17 08:00 UTC
Incident End Time: 2026-04-17 12:20 UTC

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