# DI SMS 365 (iSMS) \| Operator Services \| Potential delay in delivery of MO, MT and DR \|\| MNOC-63975

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 31m
- started 2026-04-27 12:29 UTC
- SMS 365 Operator RoW, SMS 365 Operator US, International SMS 365
- us
- id: DWN-c5fa0ba792
- Official page: https://stspg.io/z1l8dlh9fgp3

## Updates from Sinch
### 2026-04-27 12:29 UTC: investigating
Ticket Number :: MNOC-63975
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
We appreciate your patience and understanding.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 27th April 2026 11:55 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

### 2026-04-27 13:00 UTC: investigating
Dear Clients,
We are pleased to inform you that the issue with the isms platform has been resolved.
We have monitored the results, and we confirm that the messages are processed without any delay.
Incident Start Date & Time (GMT) :27th April 2026 11:55 GMT
Incident End Date & Time (GMT) : 27th April 2026 12:40 GMT
If you experience any issues during this Incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

### 2026-04-27 13:00 UTC: resolved
This incident has been resolved.

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