# Delivery Issue Brazil - Claro

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 54m
- started 2026-09-25 03:35 UTC
- SMS - LATAM
- latam
- id: DWN-cc91129582
- Official page: https://stspg.io/936vh83wtv3b

## Updates from Sinch
### 2026-09-25 03:35 UTC: investigating
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-25 03:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-09-25 04:37 UTC: identified
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.

### 2026-09-25 06:29 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-09-25 03:27 UTC
Incident End Time: 2026-09-25 06:13 UTC

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