# US1 & US7 - Site Degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 43m
- started 2026-08-24 10:25 UTC
- SMPP - US, Redhot XML (mBlox), ENUM US +4
- us
- id: DWN-dba7bcbc55
- Official page: https://stspg.io/7bb25kb0xdx9

## Updates from Sinch
### 2026-08-24 10:25 UTC: investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 and US7 sites.
Incident Start Time: 2026-08-24 10:00 UTC
Our engineers are currently investigating and additional information will follow as it becomes available.
Affected Site: US1, US7, REST API US, Legacy APIs US
If you have any questions, please contact support@sinch.com.

### 2026-08-24 11:05 UTC: monitoring
Our engineers have identified the cause of the issue and have applied a fix.
We will continue to monitor the performance of the US sites.
Incident Restoration Time: 2026-08-24 10:55 UTC
If you have any questions, please contact support@sinch.com.

### 2026-08-24 13:08 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-08-24 10:00 UTC
Incident Restoration Time: 2026-08-24 10:55 UTC
Incident End Time: 2026-08-24 12:25 UTC
Should you experience any issues establishing SMPP connections after the incident, kindly attempt to restart the binds/connections.

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