# Delivery Issue Brazil - Vivo

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 9h 5m
- started 2026-05-19 17:20 UTC
- SMS - LATAM
- latam
- id: DWN-dbeadf4019
- Official page: https://stspg.io/pw27428rvd4q

## Updates from Sinch
### 2026-05-19 17:20 UTC: investigating
We are currently observing delivery issues in Brazil - Vivo
Incident Start Time: 2026-05-19 15:58 UTC
Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-05-19 18:22 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-19 21:13 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-20 02:26 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-05-19 15:58 UTC
Incident End Time: 2026-05-19 22:52 UTC

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