# Service Degradation – Verification – Global

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 25m
- started 2026-04-08 15:18 UTC
- SMS Verification, Verification Text to Speech
- us
- id: DWN-ddba08a244
- Official page: https://stspg.io/2snjpd22sxpj

## Updates from Sinch
### 2026-04-08 15:18 UTC: investigating
We want to inform you that we are currently experiencing a performance degradation impacting our OKTA Verification service globally.
Incident Start Time: 2026-04-08 13:00 UTC
Impact: Customers may experience delayed or failed verification attempts via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.

### 2026-04-08 15:42 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-04-08 13:00 UTC
Incident End Time: 2026-04-08 15:22 UTC

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