# Chatlayer Service Disruption

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Major outage
- lasted 2h 29m
- started 2026-03-15 12:25 UTC
- Chatlayer Bot Engine - EMEA, Chatlayer Voice Engine - EMEA, Chatlayer App Integrations - EMEA
- eu
- id: DWN-e01a5119da
- Official page: https://stspg.io/0bdyfmg89kj5

## Updates from Sinch
### 2026-03-15 12:25 UTC: investigating
We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.
Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel

### 2026-03-15 12:33 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-15 13:09 UTC: monitoring
A fix has been implemented and we are monitoring the results.
Restoration Time: 2026-03-15 13:00 UTC

### 2026-03-15 14:54 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-03-15 08:00 UTC
Incident End Time: 2026-03-15 13:46 UTC

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