# DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of MO, MT and DR \| TT#MNOC-63424

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 9d 2h
- started 2026-03-07 19:14 UTC
- SMS 365 Operator RoW, SMS 365 Operator US
- us
- id: DWN-e7b18c91ba
- Official page: https://stspg.io/jr4wy132kpt7

## Updates from Sinch
### 2026-03-07 19:14 UTC: investigating
Ticket Number :: MNOC-63424
Services:: DI MMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. 
Impact :: 
Mobile Terminating (MT) Traffic: Potential delay in delivery 
Mobile Originated (MO) Traffic: Potential delay in delivery DR 
Notification : Potential delay in delivery 
Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs 
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

### 2026-03-07 20:09 UTC: investigating
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

### 2026-03-07 20:20 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-07 22:32 UTC: investigating
We are still continuing to investigate this issue. We will provide update as more information becomes available.

### 2026-03-08 01:07 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-16 21:51 UTC: resolved
Dear All,
This incident has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs 
Incident End Date & Time (GMT) : 11th Mar 2026, 1:06 hrs 
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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