# Sinch Engage - Web portal degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 38m
- started 2026-08-18 14:52 UTC
- Web Portal, Legacy Brands (MessageNet, DirectSMS, MobiPost, SMS Central, Wholesale SMS, Streetdata)
- apac, eu
- id: DWN-edd6ada4de
- Official page: https://stspg.io/dr47x3f6j9wh

## Updates from Sinch
### 2026-08-18 14:52 UTC: investigating
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings.
The issue is affecting both EU and APAC environments.
Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available.
We are actively investigating and will provide further updates as more information becomes available.

### 2026-08-18 15:30 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-08-18 13:32 UTC
Incident End Time: 2026-08-18 15:22 UTC

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