# Service Outage - Sinch Engage Classic

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Major outage
- lasted 50m
- started 2026-04-01 10:55 UTC
- Engage Classic (appengage.sinch.com)
- id: DWN-ee32ea79ea
- Official page: https://stspg.io/hdhhv4fn9797

## Updates from Sinch
### 2026-04-01 10:55 UTC: investigating
We are currently experiencing a complete outage of the Sinch Engage Classic system. 
The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible. 
We will provide further updates as more information becomes available.

### 2026-04-01 11:14 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-01 11:46 UTC: resolved
This incident has been resolved. 
Incident Start Time: 2026-04-01 09:36 UTC
Incident End Time: 2026-04-01 11:06 UTC

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