# Service Degradation - Conversation API WhatsApp - BR

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 58m
- started 2026-09-04 02:07 UTC
- WhatsApp
- id: DWN-f192db34bb
- Official page: https://stspg.io/s51b7pk2qcdr

## Updates from Sinch
### 2026-09-04 02:07 UTC: investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.

### 2026-09-04 04:33 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-04 05:05 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-09-03 20:00 UTC
Incident End Time: 2026-09-04 04:04 UTC

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