# Service Disruption - Sinch Engage Legacy

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 2m
- started 2026-04-15 10:57 UTC
- Engage Classic (appengage.sinch.com)
- id: DWN-f6d7c4f00f
- Official page: https://stspg.io/wdjxgmtl0tbz

## Updates from Sinch
### 2026-04-15 10:57 UTC: investigating
We are currently investigating an issue with creating message templates in Sinch Engage Legacy.
Incident Start Time: 2026-04-15 10:10 UTC
Impact: Clients may experience errors when attempting to create new message templates via the “Create a template” option. This issue is affecting multiple accounts and preventing template creation.
We will provide further updates as more information becomes available.

### 2026-04-15 12:15 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-04-15 13:00 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-04-15 10:10 UTC
Incident End Time: 2026-04-15 12:55 UTC

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