# Service Degredation - XMS - US

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 9h 3m
- started 2026-06-25 21:29 UTC
- REST - US
- us
- id: DWN-f77a1ca5c4
- Official page: https://stspg.io/zk7vqqq1gptc

## Updates from Sinch
### 2026-06-25 21:29 UTC: investigating
Dear Client, 
We are currently experiencing a service degradation affecting XMS in the US.
Incident Start Time: 2026-06-25 15:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.

### 2026-06-25 23:23 UTC: investigating
We are continuing to investigate this issue.

### 2026-06-26 00:39 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-26 04:22 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-06-26 06:33 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-06-25 15:58 UTC
Incident End Time: 2026-06-26 01:34 UTC

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