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Smartling

Elevated errors from Google AutoML Machine Translation Provider

Degraded Lasted 3d 3h · started · Smartling's page

Level
confirmed
Worst impact
Degraded
Regions
us
Down Index
27of 100

What to do

  • Check whether you use Smartling in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3d 3h it lasted.

    Anything that failed between 2024-07-30 15:40 UTC and 2024-08-02 19:07 UTC may need a replay.
  • Subscribe to Smartling's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=smartling works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Smartling 4

  1. investigating

    We're currently investigating an elevated level of errors coming from Google AutoML API (Machine Translation Provider)

    provider

  2. identified

    Google AutoML (our trained machine translation engine instances) are still experiencing elevated error rates due to an issue on the part of Google. Google has informed us that the anticipated resolution is Friday, August 2, 2024 by midnight PST. To ensure your content is translated in an efficient manner, we recommend temporarily rerouting content from workflows using trained Google AutoML engines to MT Autoselect. Please note that no other features of Smartling are impacted by this issue.

    provider

  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d3a0fbd2b5

Is Smartling still down?

No, this incident was resolved 2024-08-02 19:07 UTC. For Smartling's live state, see https://down.guide/smartling.

How long did it last?

3d 3h, from 2024-07-30 15:40 UTC to 2024-08-02 19:07 UTC, by the times Smartling posted.

What was affected?

Smartling named in us.

What caused it?

Smartling hasn't published a root cause. If it does, it shows here.

Where does this come from?

Smartling's official status page, https://status.smartling.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.