# Dashboard performance degradation

- Provider: [Smartling](https://down.guide/smartling)
- Level: confirmed
- Impact: Degraded
- lasted 1d 1h
- started 2025-10-20 09:50 UTC
- REST API, Dashboard & Translator Workbench
- us, us-east-1
- id: DWN-e680ba24cf
- Official page: https://stspg.io/yh4p4q2x25t1

## Updates from Smartling
### 2025-10-20 09:50 UTC: monitoring
Our Engineering team is currently investigating intermittent performance degradations to the Smartling translation platform and API due to an ongoing AWS outage in the US-EAST-1 region (affecting most of the AWS services), some of our features are experiencing intermittent delays or errors. We will provide more information as it becomes available. Global Delivery Network services remain operational.

### 2025-10-20 09:50 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-10-21 04:35 UTC: monitoring
We continue to experience an issue with our feature flags provider, which may affect some integrations and vendor-related functionality. 
Our team is actively monitoring the situation and will share updates as they become available.

### 2025-10-21 08:51 UTC: monitoring
Our feature flags provider has reported that their service has been restored to healthy levels following a load balancer upgrade and capacity increase.
We are seeing signs of recovery and continue to monitor our systems closely.

### 2025-10-21 11:32 UTC: resolved
This incident has been resolved.

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