# PROD-AU home not loading

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Major outage
- lasted 2h 28m
- started 2026-02-22 12:17 UTC
- Sheets, Dynamic View, Reports +1
- au
- id: DWN-1f128edac7
- Official page: https://stspg.io/h5f0xrc3rrwd

## Updates from Smartsheet
### 2026-02-22 12:17 UTC: investigating
We are investigating the home page error message "Something went wrong". Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

### 2026-02-22 12:40 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-02-22 14:45 UTC: resolved
This incident has been resolved.

### 2026-03-07 01:02 UTC: postmortem
Approximately on 3:15AM Pacific Standard Time February 22nd, 2026 in our Australia region, a deployment was performed to resolve a performance issue. However, a configuration required to validate session cookies was incorrectly specified, which caused the web app to become inaccessible after successful login. The issue was mitigated within 80 minutes by toggling a feature flag to reroute traffic back to a stable service and full functionality was restored by 4:35AM Pacific Standard Time February 22nd, 2026.

From the builder: does your app depend on Smartsheet? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=smartsheet) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Smartsheet.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-1f128edac7), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.