# Sheet Loading and Saving

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Degraded
- lasted 22h 21m
- started 2025-09-09 03:09 UTC
- Sheets
- apac, au, eu, us
- id: DWN-2147c7f3c8
- Official page: https://stspg.io/17bt7lg0n0qg

## Updates from Smartsheet
### 2025-09-09 03:09 UTC: investigating
We're currently investigating intermittent reports of occasional issues loading or saving sheets

### 2025-09-09 04:07 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-09 06:04 UTC: investigating
We are continuing to investigate with our upstream network providers.

### 2025-09-09 08:08 UTC: investigating
We are continuing to investigate with our upstream network providers.

### 2025-09-09 10:07 UTC: investigating
We are continuing to investigate with our upstream network providers.

### 2025-09-09 12:38 UTC: investigating
We are continuing to investigate with our upstream network providers.

### 2025-09-09 14:40 UTC: investigating
We are continuing to investigate with our upstream network providers.

### 2025-09-09 16:38 UTC: investigating
We are continuing to investigate with our upstream network providers.

### 2025-09-09 17:28 UTC: monitoring
We’re monitoring some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. If you’re experiencing these issues, please contact your ISP to investigate.

### 2025-09-10 01:30 UTC: resolved
This incident has been resolved

### 2025-09-10 03:09 UTC: postmortem
Starting at approximately 9:00 PM PT on September 7, 2025, we began receiving reports of AJAX errors when users attempted to save sheets. The issue was reproducible only for users whose ISPs were located in APAC regions. Monitoring of other regions \\(US, EU\\) did not show similar behavior. A status message was posted to indicate we were investigating potential upstream provider issues. We recommend that users in affected regions check with their ISP, as the issue was not isolated to our service. We continued monitoring throughout the evening of September 8 and during the day on September 9. Reports gradually decreased, and status page traffic also declined. By 6:30 PM PT on September 9, with reports subsiding and no new impact observed, we removed the status message and closed out the incident.

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