# Form Submissions issue

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 6h
- started 2026-03-03 17:16 UTC
- Forms
- id: DWN-3113f80e27
- Official page: https://stspg.io/f33vwbhhblqt

## Updates from Smartsheet
### 2026-03-03 17:16 UTC: investigating
We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

### 2026-03-03 17:47 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-03-03 17:52 UTC: identified
This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

### 2026-03-03 18:19 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-04 23:42 UTC: resolved
Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

### 2026-03-13 23:53 UTC: postmortem
On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment. A manual scale up was applied to meet the demands of the queues. Issue was successfully resolved by 9:53AM PST March 3rd, 2026. All previously failed form submissions were successfully replayed by 12:20PM PST, March 4th, 2026.

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