# Smartsheet US is not loading

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 32m
- started 2026-07-15 09:23 UTC
- Smartsheet Login, Single Sign On ( Company Credentials ), Sheets +3
- us
- id: DWN-3714547b46
- Official page: https://stspg.io/w4z44rdbk7fp

## Updates from Smartsheet
### 2026-07-15 09:23 UTC: investigating
We are currently investigating an issue preventing Smartsheet US from successfully loading. 
Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. 
We will provide an update in 30 minutes.

### 2026-07-15 09:38 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-15 09:44 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-15 09:55 UTC: resolved
This incident has been resolved.

### 2026-07-17 01:22 UTC: postmortem
Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. 
During this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored.

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