# Issues Uploading Attachments Through WorkApps

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Operational
- lasted 7h 3m
- started 2025-10-10 00:28 UTC
- WorkApps
- id: DWN-4570d2f037
- Official page: https://stspg.io/w1gtb68r8xxx

## Updates from Smartsheet
### 2025-10-10 00:28 UTC: investigating
We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.

### 2025-10-10 01:37 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-10 02:36 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-10 03:49 UTC: identified
We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.

### 2025-10-10 05:36 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-10-10 07:31 UTC: resolved
This incident has been resolved.

### 2025-10-10 08:35 UTC: postmortem
Post Incident Summary: Beginning at approximately 12:52 PM PDT on October 9, 2025, some customers began experiencing issues uploading attachments through WorkApps. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 10:00 PM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.

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