# Investigating errors with form submissions and sheets not loading

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Degraded
- lasted 3h 30m
- started 2025-06-23 16:48 UTC
- Sheets, Forms
- id: DWN-646f5a87a8
- Official page: https://stspg.io/tx43n1bccshw

## Updates from Smartsheet
### 2025-06-23 16:48 UTC: investigating
We are currently investigating some customer reports of form submissions failing and sheets not loading. We will continue to provide frequent updates as we work towards resolution.

### 2025-06-23 17:56 UTC: monitoring
A fix has been implemented and we are monitoring to ensure continued stability.

### 2025-06-23 20:18 UTC: resolved
This incident has been resolved.

### 2025-06-25 17:41 UTC: postmortem
Starting at 8AM PT on June 23rd, 2025, some users could not submit Smartsheet forms and the interface was throwing "An error has occurred in Smartsheet" error. We also had some of our users reporting that they were unable to load sheets. Our Engineering team detected elevated errors with some of our infrastructure and addresses these issues. The service fully recovered at 10:56 AM PT

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