# Proof links returning a blank screen

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Operational
- lasted 3h 11m
- started 2026-02-10 19:06 UTC
- id: DWN-6e1c35192b
- Official page: https://stspg.io/tkjbhv6b2lb3

## Updates from Smartsheet
### 2026-02-10 19:06 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-02-10 22:17 UTC: resolved
This incident has been resolved.

### 2026-02-18 00:35 UTC: postmortem
Starting on Monday, February 9th, 2026 at 12:00PM Pacific Time, users experienced blank pages when accessing some Proof generated links. Our engineering team identified a regression. A fix was fully deployed and full proof functionality was restored for all customers on February 10th, 2026 at 11:00AM Pacific Time. We are reviewing our deployment processes to help prevent similar incidents in the future.

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