# help.smartsheet.com connectivity errors.

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Operational
- lasted 2h 32m
- started 2025-10-29 21:17 UTC
- Help Center
- id: DWN-80b7ecb1a9
- Official page: https://stspg.io/909db0xrw64d

## Updates from Smartsheet
### 2025-10-29 21:17 UTC: investigating
We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

### 2025-10-29 21:44 UTC: identified
A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

### 2025-10-29 21:49 UTC: monitoring
A fix has been implemented. We are monitoring this service for stability.

### 2025-10-29 23:49 UTC: resolved
This incident has been resolved.

### 2025-11-04 17:56 UTC: postmortem
Beginning at approximately 1:56 PM PDT on October 29, 2025, some customers began experiencing issues accessing https://help.smartsheet.com, due to a disruption with our third-party hosting provider. The fix was fully deployed and service was restored for all customers at approximately 2:50PM PDT.

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