# Smartsheet App Unavailable

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Major outage
- lasted 2h 26m
- started 2025-08-26 00:34 UTC
- Smartsheet Login, Sheets, Forms +2
- id: DWN-89dad9c314
- Official page: https://stspg.io/vpx69lvq2nrr

## Updates from Smartsheet
### 2025-08-26 00:34 UTC: investigating
We are currently investigating some customer reports of the Smartsheet application not loading for users. We will continue to provide frequent updates as we work towards resolution.

### 2025-08-26 00:50 UTC: identified
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

### 2025-08-26 01:05 UTC: monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.

### 2025-08-26 03:01 UTC: resolved
This incident has been resolved.

### 2025-08-26 03:06 UTC: postmortem
On August 8th, 2025, starting at 5:15 PM PST, users began experiencing errors and difficulties accessing Smartsheet. By 5:56 PM PST, full service was confirmed to be restored for all users.
Our engineering teams quickly determined that a recent internal service deployment was the cause of Smartsheet's unavailability.
A rollback of this deployment was initiated, and full service was restored by approximately 5:56 PM PST. We are currently reviewing our deployment processes and internal service dependencies to prevent similar issues in the future.

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