# Smartsheet intermittent errors

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Degraded
- lasted 3h 27m
- started 2025-05-07 14:50 UTC
- In App Workflows, Sheets, Forms +1
- id: DWN-9cc023d5b8
- Official page: https://stspg.io/ckltv95l487k

## Updates from Smartsheet
### 2025-05-07 14:50 UTC: investigating
We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.

### 2025-05-07 15:03 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-07 16:08 UTC: monitoring
We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.

### 2025-05-07 18:17 UTC: resolved
This incident has been resolved.

### 2025-05-07 21:13 UTC: postmortem
On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \\(including update and approval requests\\). Our Engineering teams quickly identified that a recent internal service deployment caused degraded performance for these features. A fix was implemented and service was fully restored by 9:00 AM PDT.

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