# Proof Performance and Watermarks

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2026-03-31 18:53 UTC
- Document Proofing
- id: DWN-b63ad97c20
- Official page: https://stspg.io/t6x0vn34jryk

## Updates from Smartsheet
### 2026-03-31 18:53 UTC: investigating
We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.

### 2026-03-31 19:35 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-03-31 20:11 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-31 22:01 UTC: resolved
This incident has been resolved.

### 2026-04-13 23:13 UTC: postmortem
On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage. The incident was mitigated by March 31, 2026 at 1:15PM PDT
To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for licensing issues as well bolstering deployment stability.

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