# Errors Accessing Smartsheet

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 27m
- started 2026-01-18 05:09 UTC
- Smartsheet Login, Single Sign On ( Company Credentials ), Sheets +2
- id: DWN-c030f21c7a
- Official page: https://stspg.io/ty2q42g3yvvk

## Updates from Smartsheet
### 2026-01-18 05:09 UTC: investigating
We are investigating errors when accessing and loading the Smartsheet application. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

### 2026-01-18 05:26 UTC: monitoring
We are observing stability being restored for the Core Application. We are continuing to monitor it closely to confirm full service stability.

### 2026-01-18 05:36 UTC: resolved
Core Application functionality has been fully restored and is operating normally. The incident is now resolved.

### 2026-01-18 05:41 UTC: postmortem
Around 7:45pm Pacific Time, our engineering team identified errors when accessing Smartsheet or making changes to assets. We made changes to our infrastructure and and observed gradual recovery. Smartsheet fully recovered at 9:33pm Pacific Time.

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