# Smartsheet add-ons for Google is not working

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 12h 41m
- started 2026-06-10 22:21 UTC
- Third Party Integrations
- id: DWN-c201d333da
- Official page: https://stspg.io/7s12m1dw8035

## Updates from Smartsheet
### 2026-06-10 22:21 UTC: investigating
We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

### 2026-06-11 00:51 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-11 03:30 UTC: monitoring
The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.

### 2026-06-11 11:02 UTC: resolved
This incident has been resolved.

### 2026-08-14 18:51 UTC: postmortem
The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \\(~234,000 affected\\). The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.

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