# Data Shuttle

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 1m
- started 2025-08-27 13:43 UTC
- Data Shuttle
- id: DWN-c6ad89f199
- Official page: https://stspg.io/cm7h1dx3ps2n

## Updates from Smartsheet
### 2025-08-27 13:43 UTC: investigating
We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.

### 2025-08-27 13:44 UTC: investigating
We are continuing to investigate this issue.

### 2025-08-27 14:47 UTC: monitoring
A fix has been Implemented and we are monitoring the results.

### 2025-08-27 17:44 UTC: resolved
This incident has been resolved.

### 2025-08-27 17:44 UTC: postmortem
On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI.
Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT.
We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

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