# A few Smartsheet services are not sending out emails

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Degraded
- lasted 1h 3m
- started 2025-11-11 00:19 UTC
- Email Notifications
- id: DWN-d597c024b1
- Official page: https://stspg.io/2yfmys2kbxqb

## Updates from Smartsheet
### 2025-11-11 00:19 UTC: investigating
We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.

### 2025-11-11 00:19 UTC: investigating
We are continuing to investigate this issue.

### 2025-11-11 00:37 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-11 01:22 UTC: resolved
This incident has been resolved.

### 2025-11-19 21:21 UTC: postmortem
On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.

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