# Smartsheet access issues and unexpected errors

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 57m
- started 2025-04-30 05:37 UTC
- Email Notifications, REST API, Calendar +32
- id: DWN-dcd16fab68
- Official page: https://stspg.io/vlb5ftxvtv6m

## Updates from Smartsheet
### 2025-04-30 05:37 UTC: investigating
We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

### 2025-04-30 05:57 UTC: identified
We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

### 2025-04-30 06:24 UTC: monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.

### 2025-04-30 08:34 UTC: resolved
This incident has been resolved

### 2025-04-30 08:58 UTC: postmortem
Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The service fully recovered at 11:20 PM.

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