# Both automated and manual approval workflows are currently failing to execute

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Degraded
- lasted 5h 23m
- started 2026-10-01 17:03 UTC
- In App Workflows
- eu, us
- id: DWN-e4c03f3d63
- Official page: https://stspg.io/0f9qpnwj2s84

## Updates from Smartsheet
### 2026-10-01 17:03 UTC: identified
We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

### 2026-10-01 18:20 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-10-01 19:49 UTC: identified
The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.

### 2026-10-01 20:14 UTC: monitoring
The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.

### 2026-10-01 22:26 UTC: resolved
This incident has been fully resolved, and all backlogged requests have been processed and sent.

### 2026-10-13 04:44 UTC: postmortem
On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \\(our Government cloud region was unaffected throughout\\). Our team restored normal workflow execution within about an hour of the incident being declared. During recovery, the backlog of requests that had built up caused a smaller, secondary issue: some customers experienced delayed approval/update request notifications.
We've since recovered the vast majority of affected notifications and are implementing safeguards to prevent a similar deployment issue from recurring, along with improvements to how our systems handle request backlogs so that delayed notifications are retried automatically rather than silently dropped.

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